How It Works
We remove reviews by documenting policy violations and reporting through official channels. No tricks. No manipulation. Just systematic enforcement of platform rules.
The Process
From initial assessment to removed review. Here's exactly what happens.
Share Your Review Profile
Send us your Google Business Profile link (or other review platform). We'll do a full audit of your current reviews and identify which ones potentially violate platform policies.
Outcome: You'll receive a list of reviews we believe are removable and why.
We Assess Each Review
Not all negative reviews can be removed. We analyze each review against the platform's specific policies. We look for fake reviews, competitor attacks, conflicts of interest, spam, and other policy violations.
Outcome: You'll know exactly which reviews we're confident we can remove.
Compile Evidence
For each removable review, we gather evidence: transaction records (if you have them), reviewer account patterns, timeline analysis, and specific policy citations.
Outcome: Documented case for each review ready for formal reporting.
Submit Through Official Channels
We submit detailed reports through each platform's official reporting system. This is more thorough than the basic 'flag as inappropriate' option most people use.
Outcome: Professional reports submitted with proper documentation.
Escalate If Needed
Initial reports don't always succeed. We have multiple escalation paths depending on the platform and violation type. Most reviews require some level of escalation.
Outcome: Persistent follow-up until we've exhausted options.
You See Results
Removed reviews disappear from your profile. Your rating typically improves. We document everything and provide a final report.
Outcome: Cleaner review profile and improved star rating.
Our Principles
What guides how we work.
We Use Official Channels Only
No black hat tactics. No bribery. No fake accounts. We report policy violations through the platforms' official systems. This is the only approach that's sustainable and ethical.
We're Honest About What's Removable
We won't take your money for reviews that can't be removed. If a negative review is legitimate and policy-compliant, we'll tell you. Better to know upfront than waste time and money.
We Stand Behind Our Work
30-day guarantee on removal services. If we assess a review as policy-violating and can't get it removed, you get a refund. We're confident in our process.
We Focus on Policy, Not Persuasion
We don't try to convince platforms that negative reviews are unfair. We document specific policy violations. The policy is the policy. Our job is to prove violations exist.
Typical Timeline
Review removal isn't instant. Here's what to expect.
| Phase | Duration |
|---|---|
| Initial audit | 24-48 hours |
| Evidence compilation | 2-5 days |
| First report submission | Same day after evidence |
| Initial platform response | 3-14 days |
| Escalation (if needed) | 1-3 weeks |
| Final resolution | 2-6 weeks total |
Some reviews come down within days. Others take the full timeline. Platform response times are the main variable.
What We Need From You
Link to your business profile
Google Business Profile URL, Trustpilot page, etc.
Which reviews concern you
If you know specific reviews you want addressed, point them out. Otherwise we'll identify candidates during audit.
Any context you have
If you know a reviewer is a competitor, former employee, or never actually a customer, that helps. Transaction records are useful if available.
Access to respond (optional)
If you want us to manage responses while removal is pending, we'll need to post on your behalf or you can post what we draft.
Frequently Asked Questions
What platforms do you work with?
How is this different from just flagging reviews myself?
Is this legal?
What if the review comes back?
Can you guarantee removal of any review I want?
Ready to Get Started?
Book a free assessment. We'll review your review profile, identify what's removable, and give you an honest estimate.